Refund policy

We gladly accept returns and exchanges. Please contact us within 14 days of delivery and have the items shipped back within 30 days of delivery. 

Conditions of return
To be eligible for a return, your item needs to be in the original and unused condition* as you received it, with tags (if any) and in its original packaging.
*Exception: items eligible for the 7-night trial program are not required to be returned in unused condition.
*Currently only the bamboo comforter is eligible for the 7-night trial program. 


To start the return process, please request through our Return Portal and follow the steps. A prepaid return shipping label will be provided within 1-2 business days if your return request is accepted. Items sent back to us without first notifying us will not be accepted. Once an item has been delivered, please allow us 5-7 business days to confirm the conditions and process the return. We will send you a notification once the refund has been released to your original payment method. 

You can always contact us for any return inquiries at support@aeptom.com.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value **.
*Exception: items eligible for the 7-night trial program are not required to be returned in the original condition. However, buyers would still be responsible for the return label. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or personalized products and products on clearance sale. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

 

Request to modify shipping address
We can help change shipping address when the package is still with us. However, once the order leaves our warehouse, we will no longer be able to modify the delivery address. To make changes while your order is in transit, we highly suggest reaching out to the carrier for available options. For instance, if your order is shipped via UPS, UPS My Choice may offer the flexibility to alter shipping address.