Shipping policy

Shipping Information

We offer sitewide free shipping within the US, with no minimum spending required. Most of our packages are shipped from Chicago IL through USPS, UPS and FedEx. We determine the shipping method based on the delivery address and the weight and size of each parcel.

The estimated delivery time is 2–7 business days in the US. Most orders are expected to be dispatched within 1–3 business days, with valid tracking numbers provided.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags attached, and in its original packaging. Please read our return policy in full detail here.

Exception: Items eligible for the 7-night trial program are not required to be returned in unused condition. Currently, only the Bamboo Comforter, Eucalyptus Lyocell Comforter, and Tencel™ Eucalyptus Lyocell Mattress Pad Protector are eligible for the program.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Cancellations

In most cases, we are unable to accept cancellations once an order has been placed. However, if you need assistance canceling an order, please email us at support@aeptom.com. Please note that we cannot guarantee the cancellation will be successful, but our team will do their best to halt the fulfillment process.

If your order cannot be canceled, we accept returns and exchanges. Please submit a return request via our Return Portal.

Request to Modify Shipping Address

We are unable to modify the delivery address once an order has been placed. However, if you require further assistance, please contact us immediately at support@aeptom.com. While our team will try their best to halt the fulfillment process, please note that we cannot guarantee an address update will be successful, especially if the order has already been processed or shipped.

If your order is in transit, we recommend contacting the shipping carrier directly for assistance. Many carriers, such as UPS, offer services like UPS My Choice, which may allow you to reroute or update the delivery address. Please be aware that changes made through the carrier may be subject to additional fees or restrictions.