Refund policy

We gladly accept returns and exchanges. Please submit a return request via our Return Center and have the items shipped back within 30 days of product delivery. After 30 days, we will no longer be able to accept returns and exchanges.

Conditions of Return

To be eligible for a return, your item must be in its original, unused condition as received, with tags attached and in its original packaging. We do not accept returns or exchanges for final sale or clearance items. Please note that customers are responsible for return shipping fees. 

For returns received after the return window and/or that do not meet the above conditions, we reserve the right to reject the return. 

Exception: Items eligible for the 7-night trial program are not required to be returned in unused condition. Currently, only the Bamboo Comforter, TENCEL™ Lyocell Comforter, and TENCEL™ Lyocell Mattress Pad Protector are eligible for the program.

How to Start a Return

To start the return process, please submit your request through our Return Portal and follow the steps. A prepaid return shipping label will be issued within 1–3 business days. Items sent back to us without prior notification will not be monitored or accepted.

Once an item is delivered, please allow 3–10 business days for us to review its condition and process your refund.

For any return inquiries, please contact us at support@aeptom.com.

Damages and Issues

If you receive a damaged or defective item, or if your order is incorrect, please contact our Customer Support Team within 7 days of delivery. To assist us in resolving the issue promptly, kindly provide relevant photos, such as the damaged or incorrect item and the original shipping box (if the damage occurred during transit).

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including custom or personalized products and final, warehouse sale or clearance sale items.

Exchanges

The best way to proceed with an exchange is to initiate a return for the original item and place a new order for the correct item. To start, please submit a return request through our Return Center, and our team will provide you with a prepaid return shipping label. Once we receive and inspect the returned item, a full refund will be issued to your original payment method, minus the return shipping fee.

To expedite the process, you may also place a new order for the correct item while your return is in transit.

Refunds

Once the return has been delivered to our warehouse, please allow 3–10 business days for us to review its condition and process your refund. Refunds can only be issued to your original payment method or as store credit, if preferred.

Please note that, depending on your bank's processing time, it may take a few additional business days for the funds to appear on your bank statement after the refund has been issued.

Cancellations

We regret that cancellations cannot be accepted once an order has been placed. However, we gladly accept returns and exchanges for unused items. To initiate a return, please submit a request via our Return Portal.

Request to Modify Shipping Address

Once an order has been placed, we are unable to modify the shipping address due to the automated nature of our fulfilment process. This ensures timely processing and delivery of your order. We recommend carefully reviewing your shipping details before completing your purchase. If you notice an issue with your address, you may contact our customer support team for assistance; however, we cannot guarantee changes can be made.